Research & design to solve valuable business problems

View my case studies

What I do for my clients

Product design & UX

User & business research

UX & product strategy

“For 19 years I have been working in the digital industry with leading brands such as ASOS, Fidelity Investments, EDF Energy and Ebay.

I ensure that complex projects, spanning large global teams, go in the right direction, to a valuable outcome.

I do this using the research and design skills I have honed, to explore complex business problems. I then realise and validate ideas so that the product strategy is clear, and development effort is confidently spent on the right solution.”

Successes & outcomes

Brandwatch Engagement Score: delivered 8 weeks of continuous user growth and became the fastest adopted metric ever. This impacted ~$700k MRR receiving the highest adoption from our Enterprise user base
BuzzSumo onboarding feature: Improved trial-to-paid conversion by 12%
INTO Global mobile student application form: An increase in applications of 50% on mobile and 30% on desktop

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Clients I've worked with

Why choose me?

I’m an experienced generalist and handle any aspect of the research and design process
Experience: UI (19 yrs), UX (15 yrs), Product (9 yrs), Research (9 yrs)
I’m meticulous and detail oriented, leaving no corner unaccounted for
I love solving for complex projects… and bringing teams along on that journey
I get up to speed with new domains and businesses quickly
I can work fast and create quick feedback loops. Getting ahead of project teams so that decisions are agreed on ahead of time
I love what I do and bring energy and enthusiasm to the teams I work with. I build relationships with everyone from directors to developers to ensure we’re executing the right solution

“Ben transformed our work at BuzzSumo. The excitement, sense of purpose and bottom-line beautiful designs Ben brought to our team left a permanent impact. Take every chance you can get to work with him.”

Nate Walton - Product Director (BuzzSumo)

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Where I flourish

Where I can access stakeholders and users to uncover business goals and user needs
Where I’m entrusted to apply my initiative: arranging workshops, research sessions or any activities that are required to make progress
Brave companies who are keen to experiment and learn
…and have metrics set up so we can measure the above
Where the pace is ‘active’… rather than slow bureaucratic environments