Skills & experience
Research
I apply quantitative and qualitative research methods with stakeholders, experts and users. Findings are synthesised into presentations and problems statements for stakeholders to make strategic decisions with and teams to ideate on.
- Research planning & study design
- Generative user, stakeholder & expert interviews
- Evaluative usability and concept testing
- Survey design
- Competitor analysis
- Quantitative analytics & A/B testing
- Analysis & report writing
- Presentations
- Participant recruitment
UX Design
I use a number of design methods and tools to develop flows and concepts into prototypes. I facilitate workshops that invite your organisation’s ideas to the table and channel these into a validated solution.
- Ideation sessions
- Requirements gathering workshops
- Rapid prototyping in high and low fidelity
- User journey mapping
- Wireframing
- User & system flows
- Information architecture & taxonomies
UI Design
I work at a highly detailed level to ensure all edge-cases and views are visualised and specified for handover. I then work closely with development teams: supporting, guiding and iterating.
- Interaction design & specification
- Use of design systems
- Hi-fidelity prototyping for handover and user testing
- Responsive design for devices
- Design principles: layout, grids, typography, hierarchy and colour
- Experience with HTML/CSS/JS
My T-Shape
Tools
Where I've worked
Organisations
- In-house commerical
- SaaS products
- Agencies
- Public sector & services
- Charities
Sectors
- Tech SaaS
- International education
- Finance
- E-commerce
- Insurance
- Government
- Energy
- Travel & tourism
- Fashion
- Charity
Clients
Client & project history
- Brandwatch (B2B tech SaaS) Senior product designer/researcher (2021-current)
- BuzzSumo (B2B SaaS) Senior product designer/researcher (2020-2021)
- MS Society (Charity) 'My MS' feature (Contract researcher, 2020)
- Into Global (International education) Contract product designer/researcher (2018-2020)
- Fidelity International (Fintech) 'Robo-investing platform' (Contract UX designer, 2017-2018)
- H.M.R.C. (Gov UK) 'Help to save' service (Contract Interaction designer, 2017)
- EDF Bluelab (Energy) Electric vehicle charging mobile app (Contract product designer/researcher, 2016-2017)
- BuzzVault (Insurance) Proof of concept for investment (Consultant, 2016)
- D.I.T. (Gov UK) 'Exporting for small businesses' (Contract researcher, 2016)
- Low Cost Holidays (E-commerce/Travel) Senior product designer/researcher (2015-2016)
- Peak Retreats (Travel) Contract UX designer (2015)
- RSA (Insurance) Latin America regional sites (Agency UX designer, 2014)
- Work The World (Travel/education) Agency UX designer (2014)
- Future Science Group (Publication) Agency UX designer (2013)
- ADBA (Green waste) Agency UI designer (2012)
- Secret Sales (E-commerce/Fashion) Digital designer (2010-2012)
- eBay Enterprise Marketing Solutions (E-commerce/Marketing) Digital designer (2007-2010)
- Asos.com (E-commerce/Fashion) Digital designer (2005-2007)